MTS AI WhatsApp CRM
MTS AI WhatsApp CRM
Brand: MageTech Solutions
SKU: MTS-AI-CRM-001
After Trial
Then ₹399.00/mo after 1 months
Turn WhatsApp Into Your Most Powerful Business Tool. Manage customers, orders, and support — all from one smart dashboard. Powered by AI. Built for small businesses.
Turn WhatsApp Into Your Most Powerful Business Tool
Manage customers, orders, and support — all from one smart dashboard. Powered by AI. Built for small businesses.
The Problem
Small businesses lose customers every day because of these challenges:
- Missed Messages: Customers message you on WhatsApp but you can't reply fast enough. They go to competitors who respond faster.
- After-Hours Silence: When your shop closes, your WhatsApp goes silent. Customers who message at night get no reply until morning.
- Scattered Information: Orders are in your head, customer details are in old chats, and your team can't see what's happening.
- No Team Coordination: Two agents reply to the same customer. Or nobody replies at all. There's no way to assign conversations.
The Solution
MTS AI WhatsApp CRM connects your WhatsApp Business account to a powerful dashboard where your team can manage conversations, track orders, and let AI handle routine questions — 24/7.
How It Works — 3 Simple Steps
Connect WhatsApp
Link your WhatsApp Business number with a simple setup wizard. Just paste your credentials and you're connected.
Train Your AI
Add your business info, FAQs, and policies. The AI learns how to answer your customers' questions.
Start Serving
Customers message you on WhatsApp. AI handles the routine stuff. Your team handles the rest.
What Happens When a Customer Messages You?
- Customer sends WhatsApp message
- Message appears in your Dashboard instantly
- AI checks if it can answer automatically
- If yes → AI replies with the right answer
- If no → Ticket goes to your team
- Agent replies from the dashboard
Core Capabilities
AI Auto-Reply
Your AI assistant answers common questions instantly — even at 3 AM. It knows your business hours, products, and FAQs.
Smart Inbox
All conversations in one place. Your team sees who's chatting, what was said, and can jump in anytime.
Order Tracking
Create and manage orders right from the chat. Customers get updates automatically.
Analytics & Insights
See how many messages you send, which customers order most, and how well your AI performs.
AI That Works 24/7
Your AI assistant never sleeps — it answers questions, handles FAQs, and knows your business inside out.
What the AI Can Do:
- Answer product questions (price, availability, specs)
- Share business hours and location
- Handle order status inquiries
- Process basic return/refund requests
- Greet customers with personalized messages
- Send away messages outside business hours
How It Stays Smart:
- Knowledge Base: Add your FAQs, product info, and policies
- Business Hours: Knows when you're open/closed
- Custom Personality: Train it to sound like your brand
- Human Handoff: Transfers to a real agent when needed
AI Auto-Reply Flow
Customer Messages
"What are your prices?"AI Reads & Understands
Checks knowledge baseAI Generates Reply
Finds the right answerInstant Response
Customer gets answer in secondsOrder Management
Create, track, and manage orders — all from the chat window.
- Create orders directly from chat conversations
- Auto-generated order numbers (ORD-YYMMDD-NNNN)
- Status tracking: Pending → Confirmed → Processing → Shipped → Delivered
- Payment status tracking
- Order history timeline with notes
- Revenue statistics and reporting
Broadcast Messaging
Reach thousands of customers at once — promotions, updates, and announcements.
- Send to all customers or specific segments
- Use message templates for consistency
- Schedule broadcasts for optimal timing
- Track delivery, reads, and failures per recipient
Before vs After MTS AI
- 🕐 Customers wait hours for a reply
- 😴 No responses after business hours
- 📋 Orders tracked in notebooks or WhatsApp chats
- 🤷 Multiple agents reply to same customer
- 📊 No idea how many customers or orders you have
- 💸 Missed sales from unanswered messages
- 🤯 Team overwhelmed with repetitive questions
- ⚡ AI replies in under 3 seconds, 24/7
- 🤖 Smart auto-reply handles after-hours queries
- 📦 Orders managed in dashboard with full history
- 👥 Smart assignment — one agent per conversation
- 📈 Real-time analytics and customer insights
- 💰 Never miss a sale — AI captures every lead
- 😊 Team focuses on complex issues, AI handles rest
3x Faster Response Time
Average customer wait time reduced from 4 hours to 2.3 seconds
Perfect For Every Business
E-Commerce Stores
Take orders via WhatsApp, track deliveries, send shipping updates. AI handles product questions instantly.
Restaurants & Food
Accept orders, share menus, handle reservations. AI answers "What's on the menu?" at 2 AM.
Salons & Clinics
Book appointments, send reminders, manage schedules. Never miss a booking again.
Real Estate
Manage property inquiries, schedule viewings, send listings. AI provides property info 24/7.
Education
Handle admissions, share course info, send notifications. AI answers common questions.
Retail Shops
Product inquiries, order placement, delivery tracking. Broadcast new arrivals and sales.
What You Get
- Unlimited conversations
- AI auto-reply included
- Order management
- Customer profiles
- Broadcast messaging
- Analytics dashboard
- Team collaboration
- Free setup support
Technology Stack
| Layer | Technology | Version |
|---|---|---|
| Backend | PHP + Laravel | 8.2 / 12.x |
| Frontend | React + Tailwind CSS | 19.x / 4.3 |
| Database | MySQL | 8.x (26 Tables) |
| Cloud API | v21.0 | |
| AI Engine | OpenAI | GPT-4o-mini |
| Auth | Laravel Sanctum | 4.3 |
| Build Tool | Vite | 7.0 |
| API Routes | 15 Controllers | 81 Endpoints |
| Platform Type | SaaS (Multi-Tenant) |
| Backend Framework | Laravel 12.x (PHP 8.2+) |
| Frontend Framework | React 19.x + Tailwind CSS 4.3 |
| Database | MySQL 8.x (26 Tables) |
| Authentication | Laravel Sanctum 4.3 (Token-based) |
| WhatsApp Integration | WhatsApp Cloud API v21.0 |
| AI Engine | OpenAI GPT-4o-mini |
| Build Tool | Vite 7.0 |
| API Routes | 81 Endpoints (15 Controllers) |
| State Management | Zustand 5.0 |
| Form Handling | React Hook Form 7.80 + Zod 4.4 |
| Charts | Recharts 3.8 |
| Tables | TanStack React Table 8.21 |
| Icons | Lucide React 1.21 |
| HTTP Client | Axios 1.18 |
| Server Requirements | PHP 8.2+, MySQL 8.0+, Node.js 18+, 2GB+ RAM |
| Browser Support | Chrome 90+, Firefox 88+, Edge 90+, Safari 14+ |
| License | Proprietary — MageTech Solutions |
AI WhatsApp CRM — Demo Video
Watch a demo of this product in action.
AI WhatsApp CRM — Demo Document
View the complete product documentation below.
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