MageTech ServiceFlow is a multi-tenant field service management SaaS — one place to manage customers, equipment, jobs, technicians, reminders, follow-ups, invoices and renewals. Purpose-built for Indian service businesses that run on the "service call" model. Never Miss a Service. Never Miss a Follow-up.
Every "field service" business — AC repair shops, water purifier companies, pest control firms, appliance and equipment service providers — runs the same endless loop: a customer calls, a job is created on paper or WhatsApp, a technician is sent, the payment is collected, and the follow-up... is forgotten. Renewals slip, records vanish, and good customers churn to competitors.
ServiceFlow replaces that entire loop with one connected system — from the customer's first call to the automatic reminder for their next service and paid renewal. No spreadsheets. No missed follow-ups. No lost history.
The loop never breaks — because ServiceFlow keeps every step, for every customer, automatically.
Everything a service business needs, pre-built and connected — no custom development required. Every area maps to the way your business actually runs.
Central customer database with address, equipment, service history and plan details. Ownership works per branch, dealer or service station.
This releaseTrack each unit you service — serial number, make, model, warranty and maintenance schedule. See the complete health history of every asset.
This releaseCreate one-time, repeat or AMC-linked service jobs. Every job carries customer, equipment, category, technician, status and history in one record.
This releaseDay/week/month views for every job and follow-up. Assign, reschedule and block slots. Tomorrow's list is always ready before you open the office.
This releaseManage your field team, their assigned work, statuses and workload. Dispatch with the right person, and everyone sees the same truth.
This releaseAuto-scheduled at each Follow-up's date. WhatsApp/email/SMS templates remind customers and staff — so calls happen without anyone chasing.
This releaseThe follow-up engine. Each service generates the next follow-up, with its own date. Reschedule in one tap — the clock starts again automatically.
This releaseRevenue, jobs done, pending follow-ups, technician performance, AMC renewals — live charts the owner actually opens every morning.
This releaseReal-time alerts across the web app for new jobs, assigned work, reschedules, overdue follow-ups and payment status — where you are.
This releaseInvoice every job, record payments, and run paid service plans / AMCs. Renewal reminders ride on real billing data — not memory.
This releaseAdmin, staff, technician and dealer views with guarded permissions. Every role sees exactly what it should — and nothing it shouldn't.
This releaseREST API for your website or marketplace, and webhooks to push jobs to external systems. Windows, Mac, Android and iOS compatible.
This releaseAuto-summarised job histories, suggested category tagging and smart follow-up dates. AI works quietly in the background, the owner just works.
2026 refreshEnterprise-grade isolation between tenants, encrypted storage, role-based access and audit-ready records. Your data stays yours.
This releaseFrom the owner who wants the numbers to the technician in the field who wants today's plan — one login for every seat, on any device.
Sees revenue, jobs, renewals and team performance on one dashboard. Knows what's happening today and what's coming up — without asking anyone.
Creates jobs the instant a customer calls, assigns technicians, reschedules follow-ups and keeps every record clean — in seconds, not sticky notes.
Gets today's jobs with customer, address and equipment details. Updates status from the site and the office knows the moment work is done.
Customer ownership works per branch or service station. Each hub runs its own book — the brand sees the whole network without any one leaking data.
Invoices, payments and AMC/plan billing with renewal schedules. The desk stops chasing paper and starts chasing renewals that pay.
Roll-ups across cities, brands or franchisee networks with permissioned views. Every unit runs its own operations; leadership sees consolidated health.
If your business shows up at a customer's door to repair, install, maintain or inspect — ServiceFlow was built for you.
Installations, gas refills, seasonal maintenance, AMC keeps every cooling unit serviced on schedule.
Filter changes and cleanings on schedule — routines that protect recurring revenue.
Repair and warranty service for washing machines, refrigerators, microwaves and more.
Quarterly / half-yearly treatment cycles with automatic follow-ups for every client.
Panel cleaning, inverter upkeep and performance checks under AMC agreements.
Contracts with fixed call cycles, SLA-aware job creation and renewal tracking.
Estimates, site visits, job costing and field dispatch for moving service businesses.
Annual compliance visits, CCTV/EPABX upkeep and inspection certificates tracked per client.
Device tracking by serial number with repair history and repeat-service follow-ups.
Your company profile, your branches / dealers / stations, and your user roles are set up in the guided onboarding. One-time setup fee covers data migration from spreadsheets or legacy books.
Add your customers, their equipment, plans (AMC / yearly service) and any running follow-ups. ServiceFlow's data import does the heavy lifting.
Take the first inbound call and create a job. Assign the technician, pick a date — the calendar and technicians see it instantly.
Technicians close jobs on-site, the follow-up is auto-created, reminders go out — and renewals bill themselves. Literally, forever.
A modern, enterprise-grade architecture: a secure multi-tenant core, a fast responsive front end, and integrations that speak the language of your business.
Every customer company runs on the same release, but each tenant's data is isolated by a Tenant ID enforced at the database row level (Row-Level Security). Branches, dealers and stations share a tenant with permissioned visibility.
Follow-up creation, reminders (WhatsApp / email / SMS) and renewal billing run on a background job scheduler with Redis at the heart — fast, reliable and ready to fan out as your volume grows.
One modern web app that adapts to Windows, Mac, Android and iOS. Technicians get a mobile-first experience; the desk gets the full dashboard. No app stores, no install loops.
Role-based permissions, hashed credentials, encrypted data at rest, and auditable records for every action. Production runs on hardened infrastructure with automatic updates.
How the pieces fit — from the browser and API layer down to the database, cache and automated worker.
Pick by the size of your business. Every plan includes the full feature set — plans differ in team size, customers and support level, not features.
| Plan | Setup fee |
|---|---|
| Starter | ₹2,500 |
| Professional | ₹5,000 |
| Business | ₹10,000 |
| Enterprise | ₹1,00,000+ |
| ServiceFlow Custom (zero-code customisation) | ₹2,00,000 – ₹10,00,000+ |
Includes company setup, roles, data migration from spreadsheets, category/SMS templates and team training. Setup fee waived for annual contracts.
| Plan | Monthly | Annual | You save |
|---|---|---|---|
| Starter | ₹999 | ₹9,600/yr | 20% |
| Professional | ₹2,499 | ₹24,000/yr | 20% |
| Business | ₹4,999 | ₹48,000/yr | 20% |
| Enterprise | ₹9,999+ | ₹96,000+/yr | 20% |
Annual = 10 months billed upfront + 2 months free, and the one-time setup fee is waived.
| Add-on | How it's priced |
|---|---|
| WhatsApp Business API | ₹0.50/message |
| Email Notifications | ₹0.10/email |
| SMS Reminders | ₹0.80/message |
| Additional Staff Seat | ₹100/seat/mo |
| 100-User Enterprise Block | ₹8,999/mo |
| Data Migration | ₹0.50/customer record |
| Custom Categories & Templates | ₹2,999 / customisation |
| Custom Reports & SLA | ₹4,999 / customisation |
Pay only for what you use. Volume discounts apply beyond 10,000 messages/month.
For US, UK, UAE, Australia and Canada, we price by market — not by currency conversion:
| Plan | International |
|---|---|
| Starter | $19/mo |
| Professional | $49/mo |
| Business | $99/mo |
| Enterprise | Custom |
Setup fees and add-on rates scale to the local market. Billing supports the payment methods your market uses.
A responsive web application. It runs on your browser on Windows, Mac, Android tablets and phones — nothing to install, and it updates itself automatically.
Many companies share one platform, but each is completely isolated. Branches, dealers and stations within your company see only their own customers and jobs.
Yes. The one-time onboarding includes data migration from spreadsheets or legacy records, plus template and category setup, so you start from a clean base.
Every follow-up has a date. When the day comes, ServiceFlow sends the reminder automatically — via WhatsApp, email or SMS, with your own templates.
Yes. Paid service plans and AMCs are first-class: jobs, billing, renewal reminders and follow-up generation run on plan schedules automatically.
Nothing. The setup fee is one-time. Year two starts with just your monthly subscription — or your renewed annual plan.
30 minutes. Your industry, your workflow, your questions. No obligation, no card required.
Request a Demoinfo@magetechsol.com