MageTech Solutions · Customer Product Demonstration

TextileFlow AI

Intelligent textile business management — from fibre to finished goods.

One connected workspace for cotton, spinning, weaving, processing, made-ups, sales, export and finance. TextileFlow AI gives your team one version of the truth about every order, lot and report — and gives you the visibility to act on it.

Available today — demonstrated live 45–60 minute guided walkthrough Demo data only
0Web screens behind one sign-in
0+Connected textile modules
0Granular permissions across 21 roles
0Mobile shop-floor capture screens
How to use this document

This is a business document, not a technical manual. It explains what TextileFlow AI does, which problems it solves, how your team would use it, and how to see it live. Every capability named here exists in the running product; the few that need an external provider or connector are labelled Configured, with what is required stated plainly. Capabilities shown during the walkthrough are labelled In the demo.

01
The product

Product Introduction

What TextileFlow AI is, why it exists, and who it is for — in the language of a textile business.

1.1 What is TextileFlow AI?

TextileFlow AI is a textile-native business management platform by MageTech Solutions. It connects the full operating chain — cotton and sourcing, ginning, spinning, weaving, processing, cutting, sewing, packing, sales, export and finance — into one browser workspace.

Your team signs in once and works from one data set. Every department updates the same order, the same lot and the same stock record — so the morning production meeting, the afternoon dispatch call and the month-end review are all looking at the same numbers.

Think of it as the control room for your textile business: production captured where it happens, stock that reconciles itself, quality recorded at the loom, and a dashboard that answers the questions owners actually ask.

One workspace

Every module shares the same tenant, the same master data and the same audit trail. No re-keying between departments.

Textile depth

Lot traceability, stage yields, WIP valuation, fabric rolls, SPC, made-ups and export — modelled for textiles, not bolted onto a generic ERP.

Advisory AI layer

Built-in advisory screens that work on day one, plus an optional provider-backed AI for document search, fine-tuning and governed tools.

1.2 Purpose — the daily questions it answers

TextileFlow AI exists to remove the information chase from textile operations. The answer to a simple question should not live in five spreadsheets, two notebooks and three people's memories.

Today's situationWith TextileFlow AI
Production, sales and stock data sit in separate filesOne order-to-shipment record with an explicit status at every stage
Fibre and yarn losses are discovered at month-endLot-level capture, stage yields and work-in-progress value updated as production happens
Quality failures are found by the customer, not the loomInline inspection, defect catalogue, NCR/CAPA and SPC control charts during production
Buyers and suppliers phone or email for statusA scoped external portal where each party sees only what concerns them
Export paperwork is assembled by handShipments with a document checklist and scan-verified attachments
Costing is reconstructed after dispatchOrder cost plans and cost sheets built from recorded consumption

1.3 Why was it developed?

Textile businesses run on tight margins and long chains. A small gap — a delayed lot, an uninformed purchase, a quality escape — compounds into weeks of lost margin. Traditional textile software and spreadsheets each cover a piece of the chain, but none was designed to carry a single record from fibre to finished goods.

TextileFlow AI was developed to be that record: modular enough for a spinning mill, deep enough for a multi-plant manufacturer, and consistent enough that finance, quality and sales trust the same numbers.

1.4 Target customers

Manufacturing

Spinning, weaving & processing mills

Need stage-wise production, lot traceability, yield and WIP visibility. Start the conversation at §5 production and quality modules.

Fibre

Ginning & cotton operations

Need bale lineage, gin yields and sourcing records from farm to lot. Start with cotton, ginning and sourcing.

Made-ups

Garment & made-ups factories

Need cutting, sewing, packing and dispatch in one chain, with mobile capture at the line. Start with cutting, made-ups and packing.

Trade

Fabric wholesalers & traders

Need stock, supplier and customer records without production overhead. Start with inventory, procurement and sales.

Distribution

Distributors & multi-branch groups

Need company-wide visibility with per-factory control and consolidated reporting. Start with the dashboard and facilities.

Export

Export-oriented mills

Need shipment, container, document and compliance workflow alongside production. Start with export and logistics.

1.5 What makes TextileFlow AI different?

Traditional software / ExcelTextileFlow AI
Many tools, many versions of the truthOne tenanted workspace — your company, your factories, your data
Textile logic bolted onto a generic ERPTextile-native modules: ginning, spinning, weaving, processing, cutting, packing, quality and costing
Desktop installs per machine; painful updatesWeb app plus a mobile shop-floor app; updates reach everyone at once
Data entry at a desk, hours after the eventCapture at the machine, scan and sync, with an offline queue on the shop floor
Customisation becomes a new projectRoles, permissions, master data and approval policies are configuration, not code
Status reporting means a phone callA scoped portal and a live dashboard answer status questions directly

1.6 Key product highlights

57Web screens behind one sign-in
21Connected business modules
21 / 91System roles / permissions
3Ways in: web, mobile, portal
  • Full manufacturing chain with lot-level traceability from fibre to finished goods, including WIP between stages.
  • Role-gated access — each person sees the screens and data their job requires, and nothing else.
  • Company isolation — your company's data is separate from every other customer's, enforced on every query.
  • Commercially complete — billing, support tickets, API keys, SSO and integrations ship in the product, not as a separate build.
  • Deployment choice — managed cloud or your own infrastructure, with the same application and modules either way.

1.7 The role of AI in TextileFlow AI

TextileFlow AI includes an advisory AI layer in two modes. Built-in advisory screens — demand outlook, maintenance risk, delivery risk, defect advisory and assistant chat — work immediately with no external service. An optional AI provider extends the platform with retrieval over your own documents, fine-tuning and governed agent tools, only when you choose to configure it.

What we say — and do not say — about AI

The built-in screens are explainable advisory logic, not models trained on your business. They show inputs, factors and a confidence figure, and they are useful for structured previews and demo conversations. They are not a substitute for trained predictive analytics. Section 8 sets out exactly what each mode does, what it costs, and where the limits are.

1.8 Product form and vision

To make every textile business — from a single-factory mill to a multi-plant group — run on one clear, trusted picture of its operations, so decisions are made from data rather than from memory.

Form: a hosted SaaS application with a web app and a mobile companion. The same product can run on customer infrastructure for larger groups or regulated environments. There is no per-machine installation and no separate "enterprise edition" to learn.

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02
The problem

Textile Industry Challenges

The problems your customers describe in the first five minutes of a demo — and the operational cost of leaving them unsolved.

2.1 Problems textile businesses face today

ProblemWhere it hurtsBusiness cost
"Where is order X right now?"Sales, planning, productionDaily status-chasing, missed delivery windows, unhappy buyers
Stock counts disagree between stores and financeWarehousing, financeOver- or under-purchase, stock-outs at the line
Fibre and yarn losses are invisible until month-endSpinning, costingMargin leakage you cannot explain or fix
Quality failures are discovered at the customerQuality, exportRejections, rework, claims and freight cost
Machine downtime is reactiveMaintenance, productionLost shifts and missed throughput
Export and compliance paperwork is manualExport, financeDelays at port and filing errors
Buyers and suppliers phone or email for statusMerchandising, salesThe same conversation every day, with every party

2.2 Customer problem vs. TextileFlow AI solution

Business problemTextileFlow AI responseModule
Spreadsheet versioning chaosOne record per order, per lot, per shipment, with status history and audit trailOperations
Manual stock countsMovement ledger covering receipt, issue, transfer, adjustment and cycle countsInventory
Invisible process lossesStage-wise yields, scrap capture and WIP valuationManufacturing
Reactive qualityInline inspection, defect catalogue, NCR and CAPA, SPC control chartsQuality
Reactive maintenanceMachine registry, planned maintenance, breakdown records, IoT readings and alertsMaintenance & IoT
Hand-built export filesShipment, container and document checklist with scan-verified attachmentsExport
Status by phoneScoped external portal for buyers and suppliersPortal
Costing after the factOrder cost plans and cost sheets built from actual consumptionFinance

2.3 Operational inefficiencies TextileFlow AI addresses

Manual work

System-generated document numbers, balances and reports replace retyping between departments and files.

Data accuracy

Validation at entry checks quantities, units and mandatory fields. Bad data is stopped, not discovered a month later.

Workflow control

Approvals, hand-offs and status transitions are explicit. Everyone knows what happens next and who owns it.

Operational visibility

Orders, stock, production and exceptions are visible in one place, filtered by company, factory or role.

Decision support

Cost, yield, OEE and receivables are available before decisions are made, not reconstructed after the quarter.

Fewer delays

Alerts, pending approvals and exception queues surface blockers early — while there is still time to act.

2.4 Excel and manual processes vs. TextileFlow AI

ScenarioExcel / manual processTextileFlow AI
Order statusEach department maintains its own sheet; status is reconciled in a meetingOne order record with stage status, history and the next action
Stock accuracyPhysical counts typed into a workbook; differences investigated laterEvery movement posted to a ledger; on-hand is derived, not typed
Production lossShift output entered at the end of the day, sometimes from memoryCapture at the machine, with scrap, downtime and operator recorded at source
QualityPaper inspection sheets filed in a cabinetInspection records linked to lot, defect catalogue, NCR, CAPA and SPC
ApprovalsEmail or WhatsApp approval with no reliable recordMulti-step approval with named approver, timestamp and audit trail
ReportingCopy, paste, format, check — every weekBuilt-in reports exported to PDF, XLSX or CSV, optionally scheduled

2.5 Business benefits customers can expect

Faster answers, fewer reconciliation surprises, earlier visibility of exceptions, and decisions made from the same numbers the whole company sees. Section 10 maps these to business areas and shows how to measure them after implementation.

The honest promise

We do not publish percentage savings we have not measured for your business. What we can promise is a single source of truth, capture at the point of work, traceable changes and reports your team can act on. The size of the gain depends on your current process — and we will baseline it with you during the pilot.

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03
The shape of the product

TextileFlow AI Overview

Three ways in, one tenant, one set of numbers — explained without the architecture.

TextileFlow AI is one product with three ways in. Each entry point serves a different person, but all three read and write the same business data.

Way inFor whomWhat it does
Web app
57 screens
Owners, managers, office staff, planners, financeFull management: orders, procurement, production, quality, finance, reports and settings
Mobile app
9 shop-floor screens
Supervisors, operators, inspectorsCapture production, scan lots, record inspections, work offline and sync later
Customer & supplier portalYour buyers and suppliersSee only their orders, quotations and documents — nothing from any other relationship

3.1 The idea that keeps the numbers consistent: one tenant

Each customer company is a tenant. Your data lives in its own isolated space. When your employee signs in, the system shows your factories, your stock and your orders — and nothing from any other customer. Isolation is enforced on every query, not by trust.

What you see in the demo is the real product

The walkthrough uses a demo tenant with sample textile data: two facilities, real production stages, live orders and a role per job function. The screens, roles, workflows and reports are the same ones a live customer uses — only the data is fictional.

3.2 A day with TextileFlow AI

07:30 · Stores
A goods receipt is posted once

The storekeeper records the received quantity and lot against the purchase order. Inventory, procurement and costing update from the same entry.

09:00 · Planning
The day's plan is visible to every line

The planner checks capacity, releases work orders and sees orders at risk on the dashboard — before the shift starts, not after it ends.

11:00 · Shop floor
Output is captured at the machine

The supervisor records good quantity, scrap, downtime and operator on the mobile app. If the network drops, the record queues and syncs when it returns.

14:00 · Quality
Inspection happens during production

The inspector records defects against the lot. Open NCRs and SPC trends are visible to the quality manager immediately.

16:30 · Sales
The buyer's answer is already available

Sales opens the order, sees production and dispatch status, and shares the buyer portal view instead of calling three departments.

18:00 · Owner
One screen closes the day

The executive dashboard shows output, WIP value, orders at risk, pending shipments and approvals waiting on the owner.

3.3 What TextileFlow AI is not

Not a generic ERP with a textile label

It is built around textile entities: lots, rolls, batches, yarn counts, fabric specifications, made-up orders and stage yields.

Not a replacement for your accountant

It provides cost sheets, a general ledger and accounting exports — not statutory filing or tax advice.

Not an autonomous AI

AI is advisory and permission-gated. Nothing is posted or approved by the AI layer without a named user action.

Not a one-size-fits-all price list

Pricing is scoped to users, facilities, storage, AI usage and hosting choice. Section 16 explains what drives it.

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04
Fit

Target Customers

Which textile businesses get the most from TextileFlow AI — and where the demo should start for each.

Business typeWhy it fitsWhere to start the demo
Spinning, weaving & processing millsStage-wise production, WIP and yield tracking across the full manufacturing chainSpinning → Weaving → Processing pages
Ginning & cotton operationsBale and lot traceability from farm to gin, with sourcing recordsCotton & inventory → Ginning → Sourcing
Made-ups & garment factoriesCutting, sewing, packing and shipment in one chainCutting → Packing → Export
Fabric wholesalers & tradersStock, supplier and customer records without manufacturing overheadInventory → Suppliers → Sales
Distributors & multi-branch groupsCompany-wide visibility with per-factory control and one chart of accountsDashboard → Facilities → Billing
Export-oriented millsShipment, container, document and buyer portal workflowSales → Export & logistics → Portal

4.1 Typical size and fit

10–50

Typical starting users. A single-factory business sees value from day one: one production chain, one stock ledger, one dashboard.

2–10

Facilities. Multi-plant groups use the same product with more facilities, shared master data and consolidated visibility.

1

Workspace. Web, mobile and portal are three interfaces to the same tenant — not three products to integrate.

4.2 Is TextileFlow AI a good fit?

SignalGood fitConsider a simpler tool
InventoryReal stock, lots, warehouses and movement volumeNo stock to track
OperationsProduction stages, quality or dispatch to coordinatePure services with no physical goods
TeamSeveral departments or more than a handful of usersA one-person desk with one spreadsheet
ReportingManagement needs regular operational and cost reportingNo recurring reporting requirement
GrowthAdding factories, branches or export customersNo expected change in scale
Not sure yet?

The demo is the fastest way to decide. We will use your business type and two or three real problems to choose the modules shown — no obligation, and no production data required.

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05
What you get

Product Modules & Features

Every module that ships today — what it does, who uses it, what they enter, what the system shows, and the reports it produces.

The product is organised into 21 connected modules. Use the filters to follow a theme, then open any module to see its purpose, users, inputs, outputs, workflow and links to other modules.

Fibre & sourcing→ Spinning→ Weaving→ Processing→ Made-ups→ Packing & dispatch→ Finance
21 modules
5.1 Executive DashboardInsights · Web
What it is
The command view after sign-in: orders at risk, pending shipments, WIP value, production KPIs, alerts and approvals waiting on you.
Who uses it
Owners, directors, production, sales and finance managers. /dashboard
Key features
Factory filter (where permitted), KPI tiles, production and quality charts, order-risk list, shipment queue, role-aware panels.
What you enter
Nothing — it reads live data written by the other modules. Select a factory to scope the view.
What you see
Current output, OEE, rejection rate, WIP value, orders at risk, pending shipments and unacknowledged alerts.
Reports / outputs
One-screen answer to "how is the business today?", drill-through to the source record behind every KPI.
Workflow
Sign in → read the exception strip → open an at-risk order → act or assign → return to the dashboard to confirm the change.
Works with
Every module. Production, inventory, sales, quality, maintenance, approvals and AI all publish into it.
Benefit
Start every meeting from the same numbers, with the exceptions already ranked.
5.2 Organisation, Factories & FacilitiesAdministration · Tenancy
What it is
Your company structure: the organisation, each factory or site, buildings, departments, warehouses, production lines and who works where.
Who uses it
Administrators, owners and operations heads. /organization · /factories
Key features
Factory and site registry, department structure, warehouse and line setup, capacity and status, per-site scoping across the app.
What you enter
Factory name, address, country/state; buildings and floors; departments; warehouses and production lines.
What you see
Every facility with its structure, line status and capacity; stock and production broken down by site.
Reports / outputs
Facility-wise stock, production and utilisation views; the factory selector used throughout the product.
Workflow
Create organisation → add factories → add buildings, departments, warehouses and lines → assign users and defaults.
Works with
Users and roles, inventory, production, planning, finance and the dashboard factory filter.
Benefit
Multi-plant visibility without a separate system per plant — and a clean structure to grow into.
5.3 People, Roles & AccessAdministration · Identity
What it is
Employee accounts, 21 system roles and 91 granular permissions, password policy, account lockout and single sign-on.
Who uses it
Administrators; every employee at sign-in. /users · /roles · /sso
Key features
User invitations, role assignment, custom roles built from permissions, least-privilege access, SSO federation, audit of changes.
What you enter
Name, email, role and factory scope; custom role name and permission selection; identity-provider details for SSO.
What you see
Who can do what; after sign-in, only the screens and actions their role allows.
Reports / outputs
User and role registers, permission matrix, audit trail of every access change.
Workflow
Create or invite a user → assign a role → optionally scope to a factory → user signs in → access is enforced on every request.
Works with
All modules, approvals, audit trail, SSO and notifications.
Benefit
Least-privilege access by design: a buyer cannot see costing, an operator cannot see payroll, and every change is attributable.
5.4 Master DataAdministration · Reference data
What it is
The shared dictionaries every module reads: units of measure and conversions, currencies, product categories, yarn and fabric specifications, colours, defect codes and reason codes.
Who uses it
Administrators maintain it; everyone consumes it. /master-data
Key features
UOM and conversion setup, textile specification libraries, category trees, colour and defect catalogues, active/inactive control.
What you enter
Codes, names, descriptions, conversion factors, specification attributes.
What you see
One consistent set of values used everywhere, with the ability to retire values without breaking history.
Reports / outputs
Reference-data register; validation lists used by forms across the product.
Workflow
Define units and conversions → add categories and specifications → add colours and defect codes → modules use them immediately.
Works with
Inventory, procurement, production, quality, products, sales, finance and import/export.
Benefit
No two departments using different units or codes for the same thing.
5.5 Cotton, Ginning & SourcingOperations · Fibre to yarn
What it is
Cotton lot intake, gin batches, bale traceability and farmer/supplier sourcing — the beginning of the chain of custody.
Who uses it
Stores, gin managers and procurement. /cotton · /ginning · /sourcing
Key features
Cotton lot registry, ginning input/output and yield, bale lineage, supplier and farm sourcing records, quality attributes, attached certificates.
What you enter
Lot origin, staple length, trash content, gin input/output weights, supplier and farm details, certificate scans.
What you see
Yield per batch, bale lineage, sourcing history and traceability from farm to the next stage.
Reports / outputs
Ginning yield and waste reports, sourcing and supplier lot records, certificate pack.
Workflow
Receive cotton → register lot and source → run gin batch → capture input/output → release bales to spinning → trace any bale back.
Works with
Procurement, inventory, spinning, quality, documents and sustainability.
Benefit
See fibre losses at the gin, not at month-end — and answer traceability questions with records.
5.6 ProcurementOperations · Buying
What it is
Supplier records, requisitions, RFQs and quotations, purchase orders, goods receipt and procurement controls.
Who uses it
Procurement officers and managers, stores and finance approvers. /suppliers · /requisitions · /rfqs · /purchase-orders · /procurement-controls
Key features
Requisition-to-PO flow, supplier comparison and scorecards, quotation records, approval policies by amount and factory, receipt matching.
What you enter
Material requirement, supplier quotes and terms, purchase order lines, receipt quantities and notes.
What you see
Supplier performance, quote comparison, order status, receipts and exceptions.
Reports / outputs
Purchase order register, supplier performance, open commitments, receipt variance.
Workflow
Raise requisition → request quotes → compare and select → issue purchase order → approve → receive goods → match to order.
Works with
Inventory, finance, approvals, master data, documents and profitability.
Benefit
Buying decisions with a record, not from memory — and a clean audit trail from requirement to receipt.
5.7 Inventory & WarehousingOperations · Stock
What it is
A movement-based stock ledger across raw material, yarn, fabric, finished goods and consumables, by warehouse, lot and location.
Who uses it
Stores, warehouse staff and inventory controllers. /inventory
Key features
Receipt, issue, transfer, adjustment and cycle count; lot and location tracking; reservations; stock ageing and valuation.
What you enter
Goods receipt, issue, transfer and adjustment documents; count results and reason codes.
What you see
On-hand by item, lot, location and factory — always derived from posted movements, not typed balances.
Reports / outputs
Stock valuation, ageing, movement register, cycle-count variance and reorder views.
Workflow
Receive → put away → reserve or issue → transfer between sites → count → post adjustment through approval where required.
Works with
Procurement, production, sales, export, finance and the dashboard WIP value.
Benefit
One stock number everyone trusts, traceable to the movement that changed it.
5.8 Planning, Scheduling & OEEOperations · Production control
What it is
Production plans, shift scheduling, capacity checks and Overall Equipment Effectiveness across machines and lines.
Who uses it
Production planners, line managers and plant heads. /planning · /scheduling
Key features
Plan versus actual, capacity and load, shift patterns, downtime reason capture, OEE calculation and bottleneck view.
What you enter
Planned orders, dates, line assignments, shift patterns, downtime reasons and durations.
What you see
Plan versus actual, OEE by machine and shift, utilisation, bottlenecks and late work orders.
Reports / outputs
Daily production plan, OEE trend charts, downtime analysis and schedule adherence.
Workflow
Review demand → check capacity → schedule and release → capture actuals on the floor → compare and re-plan.
Works with
Sales orders, production execution, maintenance, inventory and the dashboard.
Benefit
Know where the line is losing time before it loses the order.
5.9 Spinning, Weaving, Processing & Made-upsOperations · Manufacturing execution
What it is
Stage-wise production execution: work orders and batches for spinning, weaving, processing, dyeing, cutting, sewing and packing, with scrap, rework and finished output.
Who uses it
Shop-floor supervisors on mobile; production managers on web. /spinning · /weaving · /processing · /cutting · /packing
Key features
Work order and batch tracking, machine and operator capture, offline mobile queue, scrap and rework, stage hand-off, WIP visibility.
What you enter
Good quantity, scrap, rework, downtime, machine, line, operator and shift; cutting bundles and packing cartons where relevant.
What you see
Stage throughput, yield, WIP between stages, completed goods and lots ready for the next stage.
Reports / outputs
Stage-wise production and yield reports, WIP position, operator and machine output, packing and finished-goods records.
Workflow
Release work order → start batch → capture output and losses at the machine → hand off to next stage → release finished goods.
Works with
Planning, inventory, quality, products/BOM, maintenance, sales and finance costing.
Benefit
Trace any finished piece back to its fibre — and see losses where they happen, not after the quarter closes.
5.10 Quality, NCR & SPCOperations · Quality
What it is
Inline inspection, a defect catalogue, non-conformance reports, corrective and preventive actions, quality plans and statistical process control charts.
Who uses it
Quality inspectors, quality managers and process engineers. /quality · /spc
Key features
Inspection records by lot or roll, defect code capture, photo attachments, disposition, NCR/CAPA workflow, SPC control charts and quality plans.
What you enter
Inspection results, defect type and count, photos, disposition and corrective-action notes.
What you see
Defect Pareto, SPC trends, open NCRs and CAPA status, release readiness by lot.
Reports / outputs
Quality dashboards, batch release records, defect and supplier quality reports.
Workflow
Inspect → record defects and photos → disposition → raise NCR if needed → assign CAPA → verify and close.
Works with
Production, inventory, procurement, documents, AI defect advisory and customer complaints.
Benefit
Fix quality at the loom, not at the customer — with evidence attached to the lot.
5.11 Product Development, Products & BOMOperations · Product lifecycle
What it is
Styles, samples, tech packs, product masters, variants, recipes, chemicals and bills of material.
Who uses it
Product development, merchandising and costing teams. /product-development · /products · /recipes
Key features
Product and variant registry, sample status and approvals, tech-pack records, BOM revisions, recipe and chemical management.
What you enter
Style details, fabric and accessory requirements, colourways, sizes, BOM lines and consumption.
What you see
Sample status, approval history, BOM cost and revision, where-used visibility.
Reports / outputs
Tech pack, sample approval log, BOM and recipe reports, product cost build-up.
Workflow
Create style → build tech pack and BOM → sample and approve → release revision → production and costing consume it.
Works with
Sales, production, procurement, inventory, finance and product development.
Benefit
Cost every style before you quote it — and keep one approved BOM as the reference.
5.12 Sales & Customer PortalOperations · Selling
What it is
Customers, enquiries, quotations, sales orders, delivery schedules, follow-ups and complaints — plus a scoped portal for buyers.
Who uses it
Sales and merchandising teams; buyers on the portal. /sales · /portal
Key features
Quote-to-order conversion, order status end-to-end, delivery schedules, complaint records, buyer portal with only their documents.
What you enter
Enquiry and quotation details, order terms, delivery schedule, complaint description and resolution.
What you see
Order status from enquiry to dispatch, follow-ups due, delivery performance and open complaints.
Reports / outputs
Sales register, order book, delivery status, quotation conversion, complaint log.
Workflow
Log enquiry → quote → convert to order → schedule delivery → track production and dispatch → close with the buyer.
Works with
Products, production, inventory, export, finance, documents and the portal.
Benefit
"Where is my order?" answered in one screen — by you and by your buyer.
5.13 Finance, Costing & General LedgerInsights · Money
What it is
Order cost plans and cost sheets, invoices, payments, receivables ageing, a double-entry general ledger and accounting exports.
Who uses it
Finance controllers, accountants and commercial managers. /finance · /ledger
Key features
Cost build-up from actual consumption, customer and supplier invoices, payment records, ageing, trial balance, Tally/QuickBooks exports.
What you enter
Cost elements, supplier invoices, customer receipts, journal entries and payment terms.
What you see
Order margin, trial balance, receivables ageing, ledger activity and payment status.
Reports / outputs
Cost sheets, invoice and payment registers, ageing, trial balance, ledger extracts in CSV/XLSX/Tally/QuickBooks formats.
Workflow
Build cost plan → consume actuals → invoice → record payment → reconcile → export to accounting.
Works with
Sales, procurement, production, inventory, export, approvals and the dashboard.
Benefit
Know the margin on an order before you ship it — not after the accountant reconstructs it.
5.14 Export & LogisticsOperations · Shipping
What it is
Export shipments, containers, cartons, documents and manifests, with a document-completeness checklist.
Who uses it
Export managers and logistics coordinators. /exports
Key features
Shipment and container planning, carton records, document checklist, scan-verified attachments, carrier and tracking records where configured.
What you enter
Shipment plan, container and carton details, documents and dispatch dates.
What you see
Shipment progress, document completeness, tracking events and outstanding items before dispatch.
Reports / outputs
Shipping manifest, export document pack, dispatch status and document register.
Workflow
Create shipment → allocate goods and cartons → attach documents → verify checklist → dispatch → record tracking.
Works with
Sales, packing, inventory, finance, documents and the buyer portal.
Benefit
Ship once, with the paperwork already right — and a record of what was sent.
5.15 MaintenanceOperations · Reliability
What it is
Machine registry, preventive maintenance plans, work orders, breakdown records and spare-part consumption.
Who uses it
Maintenance engineers, supervisors and plant heads. /maintenance
Key features
Machine master, maintenance schedules, breakdown and repair records, spare consumption, downtime history, MTBF/MTTR-style views.
What you enter
Breakdown details, parts consumed, repair time, completion notes and next service date.
What you see
Due and overdue maintenance, machine history, spare stock and open work orders.
Reports / outputs
Maintenance calendar, downtime log, spare consumption and machine reliability views.
Workflow
Register machine → set preventive plan → raise work order → record repair and parts → close and schedule next service.
Works with
Production, planning, inventory, IoT alerts and finance.
Benefit
Planned stops instead of emergency stops — with the cost and cause recorded.
5.16 Workforce & SustainabilityOperations · People & footprint
What it is
Employees, shifts, attendance and skills — alongside energy, water, waste and chemical tracking with certificates.
Who uses it
HR, compliance and sustainability teams. /workforce · /sustainability
Key features
Employee and skills register, shift coverage and attendance, utility readings, waste records, chemical and certificate tracking.
What you enter
Attendance, shift assignments, meter readings, waste quantities and certificate details.
What you see
Headcount and shift coverage, energy and water trends, waste records and certificate status.
Reports / outputs
Workforce and sustainability reports for audits and certifications.
Workflow
Maintain people and shifts → capture attendance → record utility and waste readings → attach certificates → report.
Works with
Production, organisation, documents, quality and sustainability reporting.
Benefit
Compliance records produced as a by-product of daily work, not a separate annual exercise.
5.17 IoT & SensorsOperations · Machine data
What it is
A device registry, time-series readings, threshold alerts and an acknowledgement workflow for plant telemetry.
Who uses it
Plant engineering, maintenance and production. /iot
Key features
Device and sensor registry, readings over time, threshold rules, alert queue, acknowledgement and history; MQTT/Modbus/OPC-UA gateway when configured.
What you enter
Device details and thresholds; readings arrive automatically from PLCs, gateways or sensors.
What you see
Live readings, alert history, unacknowledged alerts and the machine behind each alert.
Reports / outputs
Alert log with who acknowledged it and when; reading history for investigation.
Workflow
Register device → connect or simulate a feed → set thresholds → receive alert → acknowledge and raise maintenance if needed.
Works with
Maintenance, production, planning, AI maintenance advisory and notifications.
Benefit
See a machine problem the moment it crosses a threshold, with the response recorded.
5.18 Approvals, Documents & AuditOperations · Control
What it is
Multi-step approvals for purchases, sales, maintenance and finance; a document vault with virus scanning; and a complete audit trail.
Who uses it
Managers who approve; everyone who uploads or views documents; auditors. /approvals · /documents · /audit
Key features
Policy-driven approval chains, amount and factory conditions, approve/reject with notes, secure document attachments, scan status, searchable audit log.
What you enter
Approval decisions and comments; documents for upload against an order, lot or supplier.
What you see
Who approved what and when, the file itself with scan status, and a complete history of changes.
Reports / outputs
Approval register, audit extract for internal or external review, document checklist by record.
Workflow
Request raised → policy routes to approver → approver reviews evidence → decision recorded → audit entry written.
Works with
Every transactional module: procurement, sales, finance, maintenance, quality and inventory.
Benefit
Nothing happens to your data without a named person saying yes — and the record proves it.
5.19 Reports & LabelsInsights · Output
What it is
Built-in analytical reports in CSV, PDF and XLSX, scheduled email delivery, and barcode/QR labels for lots, rolls and cartons.
Who uses it
Managers, office staff and the shop floor. /reports
Key features
Report catalogue with filters, multi-format export, scheduled delivery, print-ready output, lot/roll/carton label printing.
What you enter
Report, period, filters, format and schedule.
What you see
The report, ready to download, print or schedule; recent runs and delivery status.
Reports / outputs
PDF/XLSX/CSV exports and printed labels; recurring reports delivered by email.
Workflow
Choose report → set period and filters → preview → export or schedule → optionally print labels from the source record.
Works with
Every module with transactional data; documents and notifications for delivery.
Benefit
Executives get a formatted report, not a spreadsheet exercise.
5.20 NotificationsOperations · Communication
What it is
In-app notifications with optional email, SMS and WhatsApp delivery — simulated by default and live when the channel is enabled.
Who uses it
Every user, in the context of their role. /notifications
Key features
Notification inbox, unread state, per-user preferences, channel selection, deep link to the source record, delivery history.
What you enter
Preferences for which alerts you receive, and on which channel.
What you see
Your alerts, read or unread, with the related record one click away.
Reports / outputs
Delivery record for every message sent; failed-delivery visibility.
Workflow
Event occurs → notification rules resolve recipients → message created → delivered in-app and on chosen channels → recipient acts.
Works with
All modules, approvals, IoT alerts, maintenance and AI insights.
Benefit
The right person hears about it — not the whole company, and not nobody.
5.21 Billing, Support, Integrations & DeveloperCommercial · Platform
What it is
The commercial and connectivity layer: plans and entitlements, invoices and payments, support tickets, integrations, developer API keys, SSO and the platform admin console.
Who uses it
Finance, IT and MageTech platform administrators. /billing · /support · /integrations · /developer · /platform-admin
Key features
Subscription and usage view, invoice history, ticket threads with SLA timestamps, connector configuration, API keys, webhook delivery logs, SSO setup.
What you enter
Plan selection, connector credentials, webhook endpoints, API key names and SSO details.
What you see
Subscription and usage, payment history, connector status and delivery logs, API usage per day.
Reports / outputs
Invoices, payment records, delivery logs, support history and API usage.
Workflow
Select plan → configure connector or key → test → monitor usage and delivery → raise support from the same workspace.
Works with
Finance, documents, notifications and every external system you connect.
Benefit
The product connects to the tools and authorities your business already uses — with the commercial relationship visible in one place.
A note on module names

Module names follow the live navigation in the web app. Some capabilities share a module — for example, spinning, weaving, processing, cutting and packing are separate screens in the manufacturing execution group, while quality and SPC sit together. The demo will open the screens relevant to your business, not all 57.

5.22 How the modules connect

If this happens……these modules update
A purchase order is approved and goods are receivedProcurement, inventory (stock and lot), finance (commitment and cost), audit trail
A work order is released and output is capturedPlanning, production, inventory (WIP and consumption), quality, costing, dashboard
A sales order is confirmedSales, planning, finance (order value), documents, portal
An inspection records a defectQuality, inventory disposition, NCR/CAPA, supplier quality, reports
A shipment is dispatchedExport, inventory, sales, finance, portal, audit trail
A user's role changesAccess across every module, audit trail, approval routing
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06
First screen

Dashboard Overview

What a customer sees the moment they sign in — and how to explain it in sixty seconds.

The dashboard is the first screen after login. It answers four questions in one view: what is late, what is pending, what is worth money, and what needs my attention today.

app.textileflow.ai/dashboard Product interface preview
Good morning, PriyaUnit 1 · Spinning & Weaving · Tuesday, 5 November 2026
Unit 1 ▾PS
!
2 orders need attention todaySO-DEMO-001 delivery risk · PO-DEMO-001 awaiting finance approval
Production today18batches
Orders at risk04−2
Pending shipments073 ready
WIP value$86.4k+4.2%
Stage throughputlast 7 days · metres
WedThuFriSatSunMonTue
Needs your attentiontoday
Q
Quality hold · ROLL-0184Missing pick above limit
Hold
A
PO-DEMO-001 approvalFinance review · $18,750
Due
S
SO-DEMO-001 dispatchNorthwind Apparel · 20 Nov
Track
M
Loom 02 maintenancePreventive · 2 days
Plan
Order healthlive from sales, production and export
OrderCustomerStatusStageDeliveryRisk
SO-DEMO-001Northwind Apparel GroupConfirmedProcessing20 NovLow
SQ-DEMO-002Bluewater Retail CoQuotationCosting—Review
MU-DEMO-001Made-ups planIn progressCutting19 NovMedium
Figure 1 — Executive dashboard. The actual layout: KPI tiles, an exception banner, throughput chart, attention queue and order-health table. The demo tenant uses sample records; every number links back to the record that produced it. Preview rendered from the product's interface design.

6.1 What each dashboard area tells you

Dashboard areaWhat you seeWhy it matters
Production KPIsOEE, stage output, WIP value, rejection rateIs the plant running the way it should today?
Order healthOrders at risk, in progress and due for deliveryWhich customer promise is in danger?
Shipment queuePending shipments and document readinessWhat is ready to ship, and what is missing?
AlertsUnacknowledged IoT, quality and AI advisory itemsWhat needs a decision today?
ApprovalsItems waiting specifically on youWhat is blocked because you have not seen it?

6.2 How to explain the dashboard in sixty seconds

  1. "This is the business, not a report." Point to the KPI strip: production, risk, shipments and WIP value are live.
  2. "This is what changed." Point to the exception banner and the attention queue: the system ranks what needs a human decision.
  3. "This is where it came from." Click one order and show the same status in sales, production and export. One record, several views.
  4. "This is what your role sees." Switch to a supervisor or buyer and show the dashboard simplify to their job.

6.3 The dashboard changes with the role

RoleEmphasisWhat is deliberately not shown
Owner / directorCompany-wide output, WIP value, orders at risk, receivablesOperational detail they did not ask for
Plant / production managerLine output, OEE, downtime, stage WIPCommercial margin and payroll
Sales / merchandisingOrder book, delivery dates, complaints, portal activityProduction cost detail
Stores / warehouseReceipts, issues, stock exceptions, countsSales pipeline and costing
Buyer (portal)Only their orders, quotations and documentsEverything else

The dashboard reads from the same data the modules write. Change a production record and the dashboard reflects it. Role gating means a buyer and a plant manager see different views from the same product.

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07
The walkthrough

Live Demo Workflow

A repeatable 45–60 minute sequence that follows one textile order from product setup to dispatch.

45–60 min

Total live walkthrough, including questions and commercial discussion.

9

Structured steps, with natural stopping points at each module.

1

Sample order followed end-to-end so the story never loses its thread.

Before the customer joins — presenter pre-flight

Backend health is UP · demo tenant seeded · signed in as the demo administrator · browser zoom at 100% · notification bell cleared · labels printer path tested if labels will be shown · this document open at §7 · screen share at 1920×1080. Never demo on a customer's production data.

  1. Introduction and context (5 min)

    Position TextileFlow AI against the customer's current tools. Recap the problems they described in discovery — do not open the product yet. Confirm the two or three problems the demo should follow.

    Sections 1–2
  2. Customer business challenges (5 min)

    Walk the problem-versus-solution table. Ask: "Which two of these cost you the most time today?" Write them down; the rest of the demo follows those two.

    Section 2
  3. Login, dashboard and role switch (10 min)

    Sign in as the demo administrator. Read the dashboard out loud in business language. Switch to a supervisor role and show the view simplify. Open the buyer portal and show what the buyer cannot see.

    Sections 5.1, 5.3, 6
  4. Core textile workflow (15 min)

    Follow one order end-to-end: create a product and BOM → raise a purchase order → receive goods → plan and start production → capture output on mobile → record a quality inspection → pack → create a shipment. Show the audit trail at each step.

    Section 5
  5. AI functionality (5 min)

    Open AI & Predictions: delivery risk, maintenance advisory, assistant chat. Explain the two-mode model and the limits box honestly. If the customer asks for document-grounded AI, show AI Studio and state what configuration is required.

    Section 8
  6. Reports and analytics (5 min)

    Generate one report as PDF and one as XLSX. Show scheduled delivery and print a lot label. This is the "no spreadsheet step" moment.

    Section 5.19
  7. Benefits and use cases (5 min)

    Map what they just saw to the benefit table and the use case nearest their business. Ask which outcome they would measure first.

    Sections 9–10
  8. Questions and discussion (10 min)

    Let the customer drive. Use the FAQ (§18) and the demo checklist (§19) to stay on track. Answer security, hosting and integration questions from §12–§14, not from memory.

    Sections 12–14, 18
  9. Next steps and commercial discussion (5 min)

    Propose a scoped pilot. Agree the next date while you are still on the call. Send this document and a short recap the same day.

    Sections 16, 21

7.1 Sample product walkthrough — exact demo recipe

The demo tenant already contains a product you can use. To show creation live, build a second one with the fields below. The values match the product's real data model and keep the story coherent.

StepScreen / actionValues to use
1Products & BOM → New productCode PRD-SHIRT-002 · Name "Poplin dress shirt — demo" · Category GARMENT · UOM PCS
2Add variantsPRD-SHIRT-002-S / SKU SHIRT-POP-S-NAVY · PRD-SHIRT-002-M / SKU SHIRT-POP-M-NAVY
3Create bill of materialCode BOM-SHIRT-002 · revision 1 · status ACTIVE
4Add BOM linesDyed poplin fabric 1.60 M · fusible interlining 0.35 M · pearl button 18L × 11 PCS · poly bag and hang tag 1 SET
5Sales → New quotationCustomer "Bluewater Retail Co" · 1,500 PCS · USD 12.50 · validity 30 days
6Convert to sales orderDelivery in 20 days · two schedule lines: 800 PCS and 700 PCS
7Planning → releaseAssign the order to Unit 1; show capacity and the proposed line sequence
8Production → captureRecord 420 PCS good, 6 PCS scrap, one downtime reason; show yield and WIP update
9Quality → inspectLog defect "Missing pick" on one roll; show NCR and disposition
10Packing → dispatchCreate cartons, print a carton label, create the shipment and show the document checklist

7.2 Three demo tracks for three customer types

Manufacturer

Fibre-to-fabric track

Cotton receipt → ginning → spinning → weaving → processing → quality → dispatch. Focus on stage yield, WIP and traceability. 15 minutes on the core chain.

Trader / wholesaler

Stock-and-order track

Supplier → RFQ → purchase order → goods receipt → stock transfer → sales order → portal. Skip production; focus on stock accuracy and order status.

Garment / made-ups

Cut-make-pack track

Product and BOM → cutting bundles → sewing output → packing cartons → export shipment. Focus on mobile capture and dispatch readiness.

7.3 The twelve demo questions — where each is answered

Customer questionShow thisSection
How does the customer log in?Login screen, demo credentials, forgot-password flow7, 11
What does the customer see after login?Executive dashboard and exception banner6
How is the dashboard explained?Sixty-second dashboard script6.2
How is the main workflow demonstrated?One order from product to dispatch7.1
How is a sample textile product created?Product, variants and BOM recipe7.1
How is inventory or order flow shown?Receipt → issue → order → shipment5.6–5.7, 5.12
How is AI demonstrated?Delivery risk, maintenance advisory, assistant8
How is reporting demonstrated?PDF, XLSX and scheduled delivery5.19, 11
How are permissions demonstrated?Admin vs supervisor vs buyer portal5.3, 6.3
How are business settings shown?Organisation, master data, approval policy5.2, 5.4, 12
How is the end-to-end journey shown?The same order visible in four modules5.22
What is the expected duration?45–60 minutes, 9 steps7
Presenter's note on AI honesty

If asked "will the AI learn from our data automatically?", the accurate answer is: "The built-in advisory screens use fixed, explainable logic and show their inputs and confidence. The provider-optional capabilities — document-grounded answers, fine-tuning and agent tools — work once you configure a provider. We will show you both modes and their limits." That honesty is part of the product design.

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08
Intelligence

AI Features & Capabilities

What the AI does, how a user interacts with it, how results are governed, and where the limits are.

TextileFlow AI uses AI in a deliberately controlled way. Every AI answer carries its origin (which mode produced it), the inputs it used and a confidence figure the user can see. There are two modes: one that works on day one, and one you switch on when you are ready.

Mode 1 · included

Built-in advisory layer

Works immediately inside the product with no external calls. Demand outlook, delivery risk, maintenance risk, defect advisory and assistant chat. Explainable, permission-gated and free of per-request cost.

Mode 2 · configured

Provider-backed AI

Adds retrieval over your own documents (RAG), curated fine-tuning and governed agent tools. Requires an LLM provider account and configuration; usage is metered and permission-controlled.

8.1 Capability map

CapabilityModeWhat it doesWhat you need
Demand outlookIn the demoMonthly projection with a seasonal factor and a confidence bandNothing — works offline
Delivery riskIn the demoOTIF-style confidence with a three-factor explanation for a sales orderNothing — works offline
Maintenance advisoryIn the demoRisk banding from machine signals with recommended actionMachine record; telemetry optional
Defect advisoryIn the demoReturns a defect classification, quality score and disposition for a rollA roll or inspection context
Assistant chatIn the demoAnswers common questions from a defined knowledge set and cites its sourcesNothing — works offline
Document search & answers (RAG)ConfiguredRetrieves and cites answers from your documents and knowledge baseDocuments uploaded; provider configured
Agent toolsConfiguredGoverned tools with an approval gate and an audit entry for every callProvider configured for language mode
Fine-tuningConfiguredCurated datasets, training jobs and a versioned model registryA provider with a fine-tuning API
Insight lifecycleIn the demoPersists insights, acknowledgement and feedback for evaluationNothing

8.2 How a customer interacts with AI

  1. Open the module

    AI & Predictions for advisory screens, or AI Studio for document-grounded work and models.

  2. Provide the context

    Select a product, machine, order or roll — or type a question. The more specific the context, the more relevant the output.

  3. Read the answer and its evidence

    Every result shows the inputs, the factors considered and a confidence figure. Sources are cited where the mode supports retrieval.

  4. Act, acknowledge or give feedback

    The user makes the decision. Acknowledgement and feedback are recorded for evaluation; the AI does not post transactions on its own.

8.3 Inputs, outputs and governance

QuestionAnswer
What input is required?A product, machine, sales order or roll context; or a natural-language question. Document mode additionally needs documents in the knowledge base.
What output is generated?A structured recommendation or answer, with factors, confidence and — in document mode — cited sources.
Can AI provide business recommendations?Yes, as advisory text: for example a delivery-risk factor list or a maintenance action. A named user still decides and records the action.
Can AI analyse textile business data?The built-in screens analyse the context supplied to them and present factors. Provider mode can retrieve from documents and knowledge you configure.
Can AI forecast?The demand outlook produces a monthly projection with a confidence band. It is advisory, not a trained forecast of your sales history.
Can AI support fabric decisions?The defect advisory classifies a defect context and suggests a disposition. It does not inspect images or replace a qualified inspector.
Can AI generate reports or summaries?Answers and insights can be summarised; formal reports come from the Reports module, where numbers are traceable to records.
How are results validated?Every result exposes its inputs and factors. The user compares them with the source record; acknowledgement and feedback are stored. Operational decisions remain with accountable staff.
Can customers configure AI?Yes — AI access is permission-gated per role and tenant, and provider mode is configured by an administrator. AI call limits are enforced by plan entitlement.
What are the usage limits?Plan entitlements include AI call limits, enforced by the billing layer. Provider-mode costs are metered per tenant.

8.4 What AI costs — and what leaves the product

QuestionAnswer
Does the built-in mode cost anything?No. It runs inside the product with no external calls and no per-request fee.
Does provider mode cost anything?Only when you configure an LLM provider. You pay the provider directly; usage is metered in the product.
Is my data sent to a provider?Only in provider mode, and only for the requests you make. In built-in mode nothing leaves the deployment boundary.
Can I turn AI off per user or tenant?Yes. AI is permission-gated like any other module, and the platform can disable it at tenant level.
What is shared with AI providers?In provider mode, the prompt and context needed for the request, sent to the provider you configured. Contracts should explicitly disable training on your data; this is a commercial and configuration item.
Limitations — stated plainly

The built-in advisory screens use fixed, explainable logic; they are not models trained on your history and they do not learn automatically from your data. The demand outlook is a structured projection, not a statistically validated forecast of your order book. The defect screen returns an advisory classification from the supplied context — it is not a camera-based computer-vision pipeline. Advanced language capabilities (document-grounded answers, fine-tuning, agent tools) require a configured provider and a commercial agreement covering data handling. We show both modes in the demo so you can judge the difference.

8.5 Four-minute AI demo script

  1. Delivery risk (90 sec). Open SO-DEMO-001, generate the risk view, and read the three factors aloud. Ask: "Would this change what you do on Monday morning?"
  2. Maintenance advisory (60 sec). Select LOOM-01, show the risk band and the recommended action, then link it to the maintenance work order.
  3. Assistant chat (60 sec). Ask "Where is order SO-DEMO-001?" and show the cited sources next to the answer.
  4. Honesty close (30 sec). Show the limitations box, then show AI Studio and state what provider configuration adds. This builds more trust than over-claiming.
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09
Scenarios

Customer Use Cases

Nine realistic scenarios — the challenge today, the current workaround, the TextileFlow AI answer and the demo moment that proves it.

Textile manufacturer

Yields only visible at month-end

Current: shift output is written on paper and keyed into a workbook at the end of the week.

With TextileFlow AI: stage-wise production and yield are captured at the machine; WIP value updates as the lot moves.

Demo: follow one work order spinning → weaving → processing and compare plan versus actual.

ProductionQualityCosting
Fabric wholesaler

Stock scattered across godowns and files

Current: each godown keeps its own register; head office reconciles by phone.

With TextileFlow AI: one movement ledger by item, lot and location, with transfers and cycle counts.

Demo: goods receipt → issue → transfer between warehouses; show live on-hand and valuation.

InventoryReports
Textile trader

Supplier and customer records in personal files

Current: quotations live in email; supplier terms are remembered by one person.

With TextileFlow AI: supplier, RFQ, quotation and sales order in one workspace with approval records.

Demo: raise an RFQ → capture quotes → issue a purchase order → convert a quotation to an order.

ProcurementSalesApprovals
Garment manufacturer

Cutting and sewing output captured late

Current: line supervisors report at shift end; defects are discovered at packing.

With TextileFlow AI: mobile capture at the line, an offline queue, and supervisor conflict resolution on sync.

Demo: capture cutting and sewing output on mobile, sync, confirm WIP and inspect a bundle.

MobileMade-upsQuality
Textile distributor

Multi-branch stock invisible from head office

Current: each branch reports a closing stock spreadsheet on different formats and dates.

With TextileFlow AI: facility-wise stock and a company-wide dashboard, with the same master data everywhere.

Demo: switch the factory filter on the dashboard; transfer stock between two sites.

FacilitiesInventoryDashboard
Multi-branch group

Every branch runs its own spreadsheet

Current: group consolidation takes days and never quite reconciles.

With TextileFlow AI: one tenant, many facilities, one chart of accounts and role-scoped visibility.

Demo: create a facility, assign a manager, and show consolidated versus site-level views.

OrganisationFinanceSecurity
Inventory management

Counts never match the books

Current: year-end counts produce a large unexplained adjustment.

With TextileFlow AI: a movement ledger, cycle counts and adjustment approval with a reason code.

Demo: run a cycle count, post a variance and show the approval and audit trail.

InventoryApprovalsAudit
Order processing

Order status only known by phone

Current: the buyer calls the merchandiser, who calls production, who checks a whiteboard.

With TextileFlow AI: order-to-dispatch status and a buyer portal that shows only the buyer's orders.

Demo: open the sales order, then the portal view; show the same status with different access.

SalesPortalExport
Production tracking

Downtime unknown until the shift ends

Current: machine stops are noted on a clipboard and summarised weekly.

With TextileFlow AI: downtime reasons at the machine, OEE by line and IoT threshold alerts.

Demo: record downtime, read OEE, acknowledge an IoT alert and raise maintenance.

SchedulingIoTMaintenance

9.1 Expected business outcomes

Use caseOutcome the customer can expectHow to verify in a pilot
ManufacturerLosses visible within the shift, not at month-endCompare stage yield captured live with the current weekly report
WholesalerOne stock number per item and locationReconcile a sample of SKUs against the physical count
TraderQuotation and supplier history in one recordTime a quote-to-order cycle with and without the system
Garment makerLine output visible before the shift endsMeasure capture lag for cutting and sewing
DistributorHead office sees branch stock the same dayCompare dashboard on-hand with each branch closing report
Multi-branch groupConsolidation without a spreadsheet round-tripProduce one group view from the same master data
Inventory teamCount variance explained by movement and reasonRun one cycle count and trace every adjustment
Order processingStatus questions answered without a callCount status calls per order before and after
Production trackingDowntime and OEE available during the shiftCompare OEE from the system with the shift log
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10
Value

Business Benefits

What changes after implementation, by business area — and how to measure it honestly.

The value of TextileFlow AI is not a single number. It is the compounding effect of one trusted data set: fewer reconciliations, faster answers, earlier exceptions and decisions made with evidence.

Business areaCustomer benefitHow you will know it is working
Business operationsCentralised workflow management — one record per order, lot and shipmentAverage time from order to dispatch, visible on the dashboard
ProductivityReduced manual processes where automated — system-generated numbers and documentsHours spent on reporting and reconciliation, measured before and after
VisibilityEasier access to business information — the same numbers for every departmentStock accuracy and on-hand variance, derived from the ledger
Decision-makingData-driven business insights — cost, yield, OEE and receivables in one viewOrder margin known before dispatch, not after
AIIntelligent assistance for supported workflows — advisory screens plus optional provider AIInsight acknowledgement rate and feedback quality
ManagementBetter visibility into business activities — roles, approvals and auditApproval turnaround time and audit findings

10.1 What we can honestly promise

One version of the truth

Stock, orders and production come from one data set, updated by the people doing the work.

Capture at the point of work

Production, quality and stock are recorded where they happen, including offline on the shop floor.

Every change attributable

Each record has a named user and a timestamp. Disputes are settled by the audit trail.

Reports executives can read

Formatted PDF, XLSX and CSV output — not another spreadsheet exercise.

A product that grows with you

The same system from one factory to many, with more roles and facilities — not a replatform.

Benefits you can measure

We baseline the metrics with you and track them during the pilot instead of quoting generic percentages.

10.2 How to build the business case

  1. Pick three baseline metrics

    For example: stock variance, time to answer order status, and reporting hours per week. Record the current values before go-live.

  2. Run the pilot on one real order

    Use the §7 sequence with your own data. Capture the same three metrics during the pilot.

  3. Compare, do not estimate

    The benefit case is the difference you measured, not a vendor percentage. Include licence, implementation and internal time.

  4. Scale with evidence

    Add the next factory, module or integration once the first result is proven — not before.

We do not promise percentage savings or ROI figures in this document. Those depend on your current process, your data quality and your team's adoption. We will measure them together during the pilot.

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11
Product tour

UI Screenshots & Product Tour

The screens the presenter opens, what the customer sees on each, and the action that carries the story forward.

TextileFlow AI is used entirely in a web browser — no installation on employee machines. The previews below are rendered from the product's actual interface language so a reader can follow the tour without a live session. During the walkthrough, the same screens are shown live with the demo tenant.

app.textileflow.ai/login
Figure 2 — Login. Email and password with a forgot/reset flow. Sign in as the demo administrator, then as a supervisor and a buyer to show role-gated access.
app.textileflow.ai/reports
Reports & labelsAnalytical reports · scheduled delivery · barcode output
October 2026 ▾
Reports available24built-in
Scheduled03active
Last exportPDF09:12
Report cataloguefilter · export · schedule
ReportPeriodFormatAction
Stage-wise production & yieldOctober 2026PDF · XLSXGenerate
Stock valuation & ageingAs at 31 OctXLSX · CSVGenerate
Order book & delivery statusOpen ordersPDFScheduled
Quality defects & NCRLast 30 daysPDF · CSVGenerate
✓
Delivery scheduledOrder book PDF · every Monday 07:00 · to 3 recipients
Figure 3 — Reports. Generate a formatted PDF and an XLSX live. Show the schedule and the label output — the moment the customer stops thinking about spreadsheets.
app.textileflow.ai/weavingProduct interface preview
Weaving executionLoom Line 1 · shift A · 05 Nov 2026
Loom 01 ▾Shift A
Output today4,820m
Yield96.4%
OEE86.2%
Open NCR02rolls
Active batcheswork order · fabric · status
BatchWork orderFabricOutputScrapStatus
WB-1042WO-2211Poplin 40s1,840 m1.2%Running
WB-1043WO-2212Twill 20s1,260 m2.1%Running
WB-1044WO-2215Poplin 40s980 m3.4%Paused
WB-1045WO-2216Poplin 40s740 m0.8%Queued
Shift performanceplan vs actual
06081012141618
Downtime42 min
WIP in stage3,260 m
Defect advisoryROLL-0184 · missing pick · advisory only
!
Defect detected: missing pickQuality score 94.5 · disposition PASS within 4-point threshold
Review
Q
NCR-0042 linked to rollCAPA assigned to weaving supervisor · due tomorrow
Open
Figure 4 — Production execution (Weaving). Lot-level batches with output, scrap and yield, plus the link from a defect advisory to a live NCR. Repeat for Spinning and Processing if time allows. Mobile capture is shown separately on the supervisor's phone.
app.textileflow.ai/sales
Sales order SO-DEMO-001Northwind Apparel Group · USD 6,250.00
Confirmed
Quotation Order Planning Production Packing Dispatch
Order linesdelivery schedule
ItemDescriptionQtyUOMUnit priceLine total
PRD-SHIRT-001Resort poplin shirt (assorted sizes)500PCS12.506,250.00
Delivery schedule2 lines
1
200 PCS · 17 NovBulk cartons, port of dispatch
Due
2
300 PCS · 25 NovContainer consolidation
Plan
Buyer portalwhat the buyer sees
✓
Order confirmedSO-DEMO-001 · 500 PCS
Visible
◷
Production in progressStage status shared
Visible
✕
Costing and marginNever shown to the buyer
Hidden
Figure 5 — Sales and buyer portal. One order, one status history. Open the portal next to it to show the buyer sees status and documents, not internal cost or other customers.
app.textileflow.ai/ai
AI & PredictionsAdvisory · explainable · permission-gated
Demo mode
Delivery risk92%LOW
MaintenanceLOW32 days
Insights open052 new
Assistantanswer with sources
Where is order SO-DEMO-001?
SO-DEMO-001 for Northwind Apparel is in processing, with 86% production readiness and dispatch planned for 20 Nov. OTIF confidence is 92.5%.
Sales Orders: SO-DEMO-001Export Bookings: EXP-BKG-001
Delivery factorswhy this confidence
✓
Yarn committed 100%Inventory reservation confirmed
✓
Weaving on scheduleOEE 86% · no open NCR
✓
Export booking confirmedVessel ETD on file
i
Advisory onlyFixed, explainable logic — not a model trained on your history. A named user decides.
Figure 6 — AI & Predictions. Every answer shows inputs, factors and a confidence figure. Use this screen to anchor the §8 honesty conversation — the limitations are visible in the product, not hidden in a footnote.

11.1 Screen inventory for the demo

#Screen / routeWhat to showThe action that moves the story
1Login /loginSign-in, password reset, demo accountSign in as administrator
2Dashboard /dashboardKPIs, exceptions, order healthOpen the at-risk order
3Products & BOM /productsProduct, variants, BOM costCreate the sample product
4Purchase orders /purchase-ordersPO, approval, receipt statusFollow the PO to goods receipt
5Inventory /inventoryOn-hand, lot, movementIssue material to production
6Weaving /weavingBatch, output, yield, NCRCapture output and open the defect
7Quality /qualityInspection, NCR, dispositionRecord the defect and CAPA
8Sales /salesOrder, schedule, statusShow the buyer portal view
9AI /aiDelivery risk, factors, assistantAsk the order-status question
10Reports /reportsPDF/XLSX export, scheduleGenerate one report live
11Roles /rolesPermission matrix, custom rolesShow what a buyer cannot see
12Organisation /organizationFactories, departments, linesSwitch factory and show the dashboard scope
About the interface previews

The previews above are rendered from the product's real interface system so the document reads well without a live session. For a customer pack, the sales team can replace each preview with a fresh capture from the running web app at the route shown — using demo data only. No generic textile stock photos are used anywhere in this document.

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12
Fit to your business

Customization & Integrations

What you can configure without code, what is integration-ready, and what is scoped as a project.

12.1 Configure without code

AreaConfigurable today
Users & rolesCreate custom roles from 91 permissions; assign per user and scope to a factory
Approval policiesMulti-step approvals with amount and factory conditions; approver roles
Master dataUnits and conversions, categories, yarn and fabric specifications, colours, defect and reason codes
OrganisationFactories, buildings, departments, warehouses and production lines
Notification preferencesWhich alerts, on which channel, per user
WorkspacesPer-user defaults, active factory and visible modules
BrandingLogo and organisation identity in the app
AI accessPermission-gated per role; provider mode configured by an administrator

12.2 Integration-ready connections

IntegrationStatusWhat it does
Accounting (Tally, QuickBooks)In the productExport journals and ledgers in Tally, Tally-CSV and QuickBooks formats
Carrier logisticsConfiguredRate, book, track and receive carrier webhooks
GST e-invoice & e-way billConfiguredGenerate IRN / e-way bill records; live portal filing with your credentials
Bank reconciliationConfiguredImport statements, match by rules, confirm reconciliation
Marketplace ordersConfiguredIngest orders with signed webhook verification
SFTP / EDIConfiguredFile exchange and EDI mappings with trading partners
Industrial gatewaysConfiguredMQTT, Modbus TCP and OPC-UA bridge for machine telemetry
Single sign-on (OIDC / SAML)ConfiguredPer-tenant identity-provider federation
Payments (Stripe / Razorpay)ConfiguredLive collection when gateway credentials are present; manual invoicing otherwise
Developer API keysIn the producttf.* keys with hashed secrets and daily usage metering
Outbound webhooksIn the productSigned event delivery with retry and a delivery log
Object storage (S3-compatible)ConfiguredMove documents off local disk for multi-instance deployments

12.3 Custom fields, reports and workflows

RequestWhat is possibleHow it is delivered
Customer-specific fieldsConfigurable reference data and many required fields are covered today. Additional fields on a transaction are a development item.Scoped and quoted after a data-model review
Custom reportsBuilt-in reports cover the common operational views; new report definitions can be added.Scoped as a report pack with acceptance criteria
Custom workflowsRoles, permissions and multi-step approval policies are configuration. New state machines are development.Workshop → written scope → implementation
Existing data importCustomers, suppliers, items, open orders and opening stock are imported during onboarding.Template + validation + reconciliation sign-off
ERP / accounting integrationAccounting exports ship today; a live two-way connector is scoped per system.Interface specification and test plan

Implementation timeline for customization: a standard configuration and data migration is typically part of the 4-week onboarding (§15). Custom fields, reports or connectors add 2–6 weeks depending on scope, integrations and acceptance criteria. MageTech confirms the timeline in a written implementation plan — not in a sales call.

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13
Trust

Security & Data Management

How your business data is protected, isolated, backed up and returned to you.

Account protection

BCrypt cost-12 password hashing, a 12-character policy, short-lived access tokens, rotating refresh tokens and lockout after repeated failures.

Least privilege

21 system roles and 91 permissions, enforced at method level — not by hiding buttons in the browser.

Tenant isolation

Every query is scoped to your tenant. Cross-tenant access returns 404, indistinguishable from "does not exist".

Document safety

Uploads are type- and size-limited and scanned by a ClamAV adapter, fail-closed when enabled.

Safe integration

API secrets are stored hashed; outbound webhooks are HMAC-signed and SSRF-guarded against private targets.

Auditability

Logins, permission changes and sensitive actions are recorded with a named user and timestamp.

13.1 Security questions, answered directly

QuestionAnswer
How are accounts protected?BCrypt password hashing (cost 12), a 12-character minimum policy, 15-minute access tokens, 7-day rotating refresh tokens, and automatic account lockout (HTTP 423) after repeated failures.
How are permissions managed?Method-level authorization on 538 of 577 endpoints, with 21 system roles and 91 permissions. Tenant scoping comes from a signed token claim — not from anything the user can type.
Is data isolated between customers?Yes. Every query is tenant-scoped; cross-tenant access returns 404.
Are documents scanned?Yes — ClamAV adapter, fail-closed when enabled; uploads are size- and type-limited.
Are API keys safe?Secrets are stored hashed (SHA-256), usage is metered per day, and keys can be revoked.
Are webhooks safe?Deliveries are HMAC-SHA256 signed; outbound URLs are SSRF-guarded against private and loopback targets.
Can I export my data?Yes — reports in CSV, PDF and XLSX, plus accounting exports and API access. Your data is yours to take with you.
What happens if I stop using the product?Standard off-boarding: export your data, confirm the export, then the tenant is closed. No lock-in by design.
What is shared with AI providers?Nothing in built-in mode. In provider mode, only the requests you make, to the provider you configured. A data-processing agreement should explicitly disable training on your data.

13.2 Backup and recovery

Backup is part of the deployment plan, not an afterthought. The technical baseline is a nightly database dump plus WAL archiving for point-in-time recovery, with a documented restore procedure and periodic restore drills. Managed hosting uses provider-managed snapshots; a self-hosted deployment follows the same documented procedure. Retention is agreed per deployment — the technical baseline recommends 30 days.

ItemWhat to agree at contract stage
Backup frequencyNightly full dump plus continuous WAL archiving for PITR
Retention30 days recommended; confirm for your deployment
Restore objectiveTarget recovery point and recovery time agreed in the implementation plan
VerificationRestore drill executed and signed off; repeat schedule agreed
Document storageIncluded in the storage plan; object storage recommended for multi-instance deployments
The two controls customers ask about most

Account lockout (HTTP 423) after repeated login failures, and tenant isolation enforced on every query. Both are present in the running product and can be demonstrated live — not just described.

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14
Where it runs

Hosting & Deployment Options

Cloud, customer infrastructure, or a single-host pilot — the same product and the same modules either way.

Option B

Customer infrastructure

For large groups, regulated environments or a strict data-residency requirement.

Licence + implementationQuoted after an infrastructure review
  • Docker images and Compose deployment
  • Kubernetes manifests, Terraform and Ansible assets
  • nginx, Prometheus and Grafana configuration
  • Object storage and shared cache when scaling out
  • Your security team keeps control of the boundary
Option C

Single-host pilot

A pragmatic starting point for a pilot or a single-factory site.

Pilot agreementTime-boxed, with a defined acceptance gate
  • Systemd + nginx recipe on one host
  • Same product, data model and modules
  • Ideal for proving value on one real order
  • Upgrade path to cloud or multi-instance later
  • Backup procedure documented from day one

14.1 What stays the same across options

AreaCloud SaaSCustomer infrastructure
Application and modulesFull productFull product
Web, mobile and portalIncludedIncluded
Tenant isolation and permissionsEnforced by the applicationEnforced by the application
DatabaseManaged PostgreSQLYour PostgreSQL, with the same migrations
BackupsProvider-managed snapshots plus the documented procedureYour schedule, following the documented procedure
UpdatesApplied by MageTechCoordinated release windows
MonitoringIncludedPrometheus/Grafana assets provided
Object storageIncludedS3-compatible storage recommended for scale-out

Deployment requirements: a supported Java runtime, PostgreSQL, and a reverse proxy; object storage and a shared cache are optional until you scale beyond one application instance. Exact versions and sizing are confirmed in the implementation plan.

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15
Getting started

Customer Onboarding

From signature to daily use — a four-week path for a single factory, longer when integrations are involved.

WEEK 1 · DISCOVERY & FIT
Agree the scope and the success measures

Confirm business type, factories, users and the two or three problems from §2 you most want solved. Sign off the demo scope from §19 and pick the pilot order.

WEEK 1 · ACCOUNT SETUP
Your workspace is created

Company tenant, first administrator, factories and facilities are configured. You receive the admin invitation and the environment URL.

WEEK 2 · DATA & MIGRATION
Your master data is imported and reconciled

Customers, suppliers, items, opening stock and open orders. Units, categories and approval policies are agreed and validated.

WEEK 2 · ROLES & ACCESS
Everyone gets the right access and nothing more

Map your job titles to the 21 system roles or create custom ones. Invite users and confirm least-privilege access.

WEEK 3 · WALKTHROUGH
Your team runs one real order

Use the §7 sequence with your own sample data: one product, one purchase, one lot, one shipment. Fix process gaps before training.

WEEK 3 · TRAINING
Role-based, practical, at the workstation

Managers, stores, finance and shop floor train separately. Mobile capture is trained at the machine, including the offline queue.

WEEK 4 · ACCEPTANCE & GO-LIVE
Reconcile, sign off, go live

Stock and open orders are reconciled. If you prefer, run a parallel week. Go live with the MageTech team on call.

WEEK 5+ · HYPERCARE
Weekly check-ins and tuning

Reports, alerts and permissions are tuned from real use. The first value review uses the metrics agreed in week 1.

15.1 Who does what

ActivityCustomerMageTech Solutions
Scope and success measuresDecides priorities; names a business ownerFacilitates the workshop; documents the plan
Tenant and facilitiesConfirms structureConfigures and validates
Master dataProvides current data in any readable formatMaps, imports, reconciles and reports exceptions
Roles and permissionsApproves job-title mappingConfigures roles and invites users
Process walkthroughProvides one real order and the process ownerRuns the session and resolves gaps
TrainingReleases staff and provides a venueDelivers role-based training and materials
AcceptanceSigns off the agreed checklistProvides evidence and fixes defects
HypercareRaises issues through the support deskTriages, responds and tunes configuration

15.2 What we need from you

  • A named business owner who can make decisions.
  • Your company, factory and user lists.
  • Current customer, supplier and item master data in any format we can read.
  • One real order or lot to use as the pilot example.
  • A person inside your company who owns adoption and answers staff questions.

15.3 Acceptance and training

Acceptance criteria

Written before go-live: imported record counts reconcile, the pilot order reaches dispatch with correct documents, the agreed roles see the agreed screens, and the reports produce the expected totals. Acceptance is a signed checklist, not a verbal "looks good".

Training menu

Administrator and roles · stores and inventory · production and mobile capture · quality and NCR · sales and portal · finance and costing · reports and scheduled delivery. Refreshers are available for new joiners and seasonal staff.

Typical timeline: 4 weeks for a single-factory pilot; 6–8 weeks for multi-factory or integrated rollouts. These are estimates — MageTech confirms the timeline in your implementation plan.

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16
Commercial

Pricing & Licensing

How TextileFlow AI is packaged, what drives the price, and the terms we can commit to now.

First 10 customers — launch pricing now published

Introductory 2026 launch prices are shown below (§16.1 – §16.2). Prices are indicative, exclusive of applicable taxes, and Custom-quoted Enterprise Plus deals are scoped individually. Outside the standard editions, the following reasons still apply: number of users, facilities, storage, AI usage and hosting choice. The product ships with a complete commercial model — plans, entitlements, usage metering, invoices and payment gateways — so custom commercial terms are configured, not improvised.

16.1 Launch pricing — one-time software licences

Introductory 2026 launch licences for the first 10 qualifying customers. Standardised editions only — the scope is the agreed product scope, not unlimited custom development. USD is a separate international price list, not a currency conversion.

EditionIndia launchInternational launchNamed usersPlants
Starter₹1,99,000$2,49951
Professional₹4,99,000$5,999151
Enterprise₹9,99,000$11,999403
Enterprise Plus₹17,99,000 onwards$19,999 onwards100Custom

Additional: 5 users ₹10,000 / yr (or $150); 10 users ₹18,000 / yr (or $250); additional plant ₹25,000–₹75,000 / yr depending on edition and scope.

16.2 SaaS subscription — cloud pricing

For customers who prefer lower initial investment. Annual = approximately 10 months of monthly fees.

EditionIndia monthlyIndia annualIntl monthlyIntl annual
Starter₹7,999₹79,990$99$990
Professional₹14,999₹1,49,990$199$1,990
Enterprise₹29,999₹2,99,990$399$3,990
Enterprise PlusCustomCustomCustomCustom

16.3 Edition entitlements at a glance

CapabilityStarterProfessionalEnterpriseEnterprise Plus
Procurement & suppliersBasicFullFullFull
Inventory & warehouseBasicFullFullFull
Production managementBasicFullAdvancedCustom
Spinning & weavingLimitedFullFullFull
Dyeing & processing—BasicFullFull
Garment manufacturing—BasicFullFull
AI business insightsBasicAdvancedAdvancedCustom
Predictive analytics—Add-onBasicAdvanced

The full 17-capability entitlements matrix, AMC and support terms, early-customer offers, example quotations and partner margins are in the 2026 Launch Pricing Catalogue in the sales proposal.

Lead with these three offers

Best Entry Offer — ₹2.24 lakh (TextileFlow AI Starter + implementation) · Best Growth Offer — ₹5.59 lakh (TextileFlow AI Professional + implementation) · Best Enterprise Offer — ₹11.49 lakh (TextileFlow AI Enterprise + implementation). Amounts are pre-GST subtotals; applicable taxes extra. Figures are indicative — a written quote is issued after discovery and scope approval.

16.4 Engagement options

Evaluate

Guided evaluation

See the product with sample data before any commercial commitment.

No cost45–60 minute live session
  • Demo tenant with realistic textile records
  • Role-switch and portal walkthrough
  • Fit discussion against your top two problems
  • Answers on security, hosting and integration
  • Written recap and next-step proposal
Own

Private deployment

Run the product on your infrastructure with a licence and support agreement.

Licence + servicesScoped after an infrastructure review
  • Deployment assets for Docker, Kubernetes and Terraform
  • Installation, hardening and acceptance support
  • Option for a one-time licence plus annual support
  • Customer-controlled data boundary
  • Training and migration quoted separately or bundled

16.5 What drives the price

DriverWhat it means for you
UsersYour team size drives the plan; you pay for the seats you use.
FacilitiesMore factories move you to a higher tier — not to a new system.
StorageDocuments and telemetry are metered and capped by entitlement, so there is no surprise overage.
AI usageBuilt-in advisory is included; provider-mode calls are metered per tenant and passed through at the provider's rate.
Integrations & SSOAvailable on higher tiers and in private deployments.
ImplementationMigration, configuration, training and custom work are scoped and quoted separately.
HostingManaged cloud is included in the subscription; private infrastructure carries a licence and support agreement.

16.6 Terms in plain language

QuestionAnswer
Is it available as SaaS?Yes — the primary commercial model is a managed cloud subscription.
Monthly or annual?Both exist. Annual plans are discounted against the monthly equivalent.
Is there a one-time licensing option?Private deployments can be licensed, typically as a one-time licence plus an annual support agreement. Scoped individually.
What does implementation cost?Scoped separately: migration, configuration, training and any custom work. You receive a written plan before work starts.
Are AI API costs included?Built-in advisory: yes. Provider-mode usage: metered and passed through at the provider's rate.
Are there user, facility or storage limits?Yes — plan entitlements define seats, facilities, storage and AI calls. Limits are visible and enforced by the billing layer.
How do I pay?Stripe or Razorpay when a gateway is configured, or manual invoicing.
How does renewal work?The subscription renews on the plan anniversary; the renewal date and amount are visible in advance.
How do I cancel?Cancel any time; access continues to the end of the paid period and you can export your data.
What is not included?Third-party provider fees, carrier charges, statutory filing fees, custom development not in the signed scope, and taxes.

All commercial terms are confirmed in a written quotation and agreement. Nothing in this document constitutes a binding offer or a final price.

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17
After go-live

Support & Maintenance

What you get after the project team hands over to daily operations.

Help desk

Support tickets with SLA timestamps, reply threads, severity and a support console — inside the product.

Updates

Product updates are released centrally. Cloud customers receive them automatically; private deployments use agreed windows.

Monitoring

Health checks, Prometheus metrics, alert rules and a starter Grafana dashboard for the operations team.

Backup & recovery

Backup schedule, retention and restore procedure agreed per deployment; restore drills with sign-off.

Training refreshers

Available for new joiners, seasonal staff and teams adopting additional modules.

Escalation

A named MageTech contact and a documented escalation path — info@magetechsol.com.

17.1 How support works

  1. Raise a ticket

    From the Support module or by email. Include the record reference, what you expected and what happened.

  2. Triage and severity

    MageTech assigns a severity and responds within the agreed support terms. Access or data-integrity issues are prioritized.

  3. Resolution and confirmation

    You receive the resolution and, where relevant, the configuration change or workaround. The ticket history remains available.

  4. Review

    Recurring issues feed the product backlog and the quarterly service review. The SLA timestamps make the conversation factual.

About service levels

Specific response and resolution targets are set in your support agreement, not in this document. What we can state is that every ticket carries SLA timestamps, has an owner and remains visible to you. Private deployments can add a named support contact and an annual maintenance agreement.

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18
Quick answers

Frequently Asked Questions

The questions customers ask most — answered from the product, not from a brochure.

What is TextileFlow AI?
A textile business management platform by MageTech Solutions: one web workspace plus a mobile shop-floor app covering the fibre-to-finished-goods chain, sales, finance and reporting.
Which textile businesses can use it?
Manufacturers, traders, wholesalers, garment and made-ups businesses, distributors and multi-branch groups — anyone with real stock, production or order volume.
Is technical knowledge required?
No. It is used in a web browser, and the mobile app is designed for shop-floor staff. Training is role-based and practical.
Does it work in a web browser?
Yes — the web app is the primary interface. A mobile app covers the shop floor, and a scoped portal serves buyers and suppliers.
Does it support multiple users?
Yes. It is multi-user by design, with roles, permissions and concurrent work across departments.
Can it support multiple branches?
Yes. Factories and facilities are first-class. You can see company-wide or per-factory views, subject to role.
Can workflows be configured?
Roles, permissions, approval policies, master data and notification preferences are configuration. New state machines or transaction fields are scoped as development.
Does it include AI?
Yes — a built-in advisory layer that works without an external service, plus an optional provider-backed mode for document search, fine-tuning and governed tools.
Do I need a separate AI subscription?
Not for the built-in advisory features. Provider-mode features need a provider account, which MageTech configures with you; usage is metered.
Is my data secure?
See §13 — BCrypt hashing, account lockout, tenant isolation, SSO, audit trail, hashed API keys and SSRF-guarded webhooks.
Can existing data be imported?
Yes — customers, suppliers, items, opening stock and open orders are imported during onboarding and reconciled before go-live.
Can it integrate with existing software?
Accounting exports, carriers, GST, bank, marketplace, EDI and APIs are supported or configurable — see §12. A two-way ERP connector is scoped per system.
Is training available?
Yes, role-based, including mobile capture at the machine. Refreshers are available for new joiners.
Is technical support available?
Yes — tickets with SLA timestamps, a named contact and an escalation path. Specific targets are set in your support agreement.
What is the implementation timeline?
About 4 weeks for a single-factory pilot; 6–8 weeks for multi-factory or integrated rollouts. Confirmed in your written implementation plan.
How do I request a demo?
Email info@magetechsol.com or visit www.magetechsol.com. We run a 45–60 minute live walkthrough with sample data.
How do I get pricing?
Pricing is scoped to your users, facilities, storage, AI usage and hosting choice. Request a quote with those estimates — see §16.
Can I export my data and leave?
Yes. Reports and accounting exports are available in CSV, PDF and XLSX, plus API access. On off-boarding, you export your data and the tenant is closed.
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19
Run-book

Customer Demo Checklist

A presenter's checklist that keeps every demo consistent, honest and on time. Tick items as you prepare.

BeforeDuringAfter
Backend healthy (/actuator/health = UP); demo tenant seeded; signed in as the demo admin; browser at 100%; labels printer tested; this document open at §7. Follow the 9 steps in §7; stop at each module; show two roles and the portal; open the §8 limitations unprompted; note the customer's top two pains. Send this document and a short recap the same day; log requirements and the agreed next step; book the follow-up before closing the call.
Presenter checklist
0 of 15
  • Demo credentials: admin@demo.textileflow.local / TextileFlow#2026 (demo profile).
  • Demo tenant: MageTech Demo Textiles — sample data only, never production.
  • Timing: 45–60 minutes, 9 steps, questions at steps 8 and 9.
  • Never demo on a customer's production data, and never imply that sample records are live customer data.
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20
Learning

Customer Feedback

The five questions that turn a demo into a scoped next step.

"Which two problems from §2 are yours?"

Lets us scope the pilot to what matters, instead of showing everything.

"Which module would you use on day one?"

Sets the onboarding order in §15 and the first training session.

"What did the AI do that surprised you?"

Tests whether our §8 honesty is landing — and whether the customer values explainability.

"What is missing for your business?"

Goes straight into scope, or into the product backlog with a named owner.

"What would need to be true for you to run a pilot?"

Turns interest into a dated next step and a measurable acceptance gate.

"Who else needs to see this?"

Identifies the real decision-makers and the follow-up audience.

What happens to your feedback

It is recorded against your company in a support ticket so MageTech can follow up with the right person and the right answer. Feedback on AI outputs is stored with the insight for evaluation. Nothing you say in the demo is used as production data.

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21
What happens next

Next Steps

From "this looks good" to a measured pilot — without a long leap of faith.

  1. Confirm fit — this week

    Share your business type, factory count, user estimate and top two problems. We confirm the modules, hosting option and plan tier that fit.

  2. Scoped pilot — 2 to 4 weeks

    One factory, your real master data, one real order end-to-end. Baseline the metrics in §10 and measure them together.

  3. Implementation plan — week 4

    A written plan covering migration, roles, integrations, training, acceptance and go-live, with a committed timeline and a named owner on both sides.

  4. Go-live — week 5+

    Your team runs the business on TextileFlow AI with MageTech in hypercare. Acceptance is signed against the agreed checklist.

  5. Grow — ongoing

    Add facilities, integrations and provider-optional AI as the business needs them. Same product, no replatform and no retraining from scratch.

What to bring to the next conversation

Your factory and user counts · the two problems you most want solved · one sample order or lot · the systems you need to connect · your preferred hosting option. With those five inputs, MageTech can return a scoped plan and a commercial proposal instead of a generic brochure.

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22
Talk to us

MageTech Solutions

Experience smarter textile business management — with your business, your questions and your data.

Let's discuss your business requirements

Experience Smarter
Textile Business Management

TextileFlow AI by MageTech Solutions is designed to support textile businesses through modern business management technology and intelligent digital workflows. We welcome textile manufacturers, traders, wholesalers, distributors and business owners to explore how TextileFlow AI can support their operational requirements.

Build Smart. Grow Digital.
Document control

Customer Demo & Product Guide, version 2.0 — 5 November 2026. Prepared by MageTech Solutions for customer-facing demonstrations. Capabilities are described as they exist in the running product; provider-dependent features are labelled Configured. Commercial terms are indicative and confirmed in a written quotation. Product screenshots in this edition are interface previews rendered from the product's design system; replace them with live captures for a delivered customer pack.

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